Return and Refund policy

Please carefully consider the Products you are ordering prior to purchasing as we do NOT offer refunds. You can exchange or return the Products within 7 days to receive an online store credit. The return window starts from when the Products are delivered to your nominated address.

All faulty or damaged Products will be replaced free of charge by Zema Estate. For any Products that are either damaged or faulty you must contact us within 7 days of delivery.

Except as required by law, we are under no obligation to refund any Payment made by you, in part or in full, for any reason, including, without limitation, deactivation of your Account or discontinued use of our Site.

To return the Product:

• contact our team on (08) 8736 3219 or via email zemaestate@zema.com.au to discuss your return;
• you will be sent a shipping label (costs incurred by customer) to return the Product;
• place the Product in its original packaging using the shipping label provided;
• once we have received the return Product you will be issued with an online store credit in your Account to the value of the Product purchased.[ZD3]